28 June 2024

Optus store in Griffith to close permanently

| Oliver Jacques
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The Griffith Optus store will shut within days. Photo: Oliver Jacques.

The only physical store operated by telecommunications giant Optus in the Murrumbidgee Irrigation Area will close permanently next week.

The Griffith store, at 443 Banna Avenue, will shut its doors on 5 July.

The decision means the closest Optus store to residents in Griffith, Leeton, Hay and Hillston will be in Wagga – up to a three-hour-plus drive away.

“This is a difficult decision we have had to make, but Optus remains committed to supporting Griffith locals stay connected,” an Optus spokesperson said.

“Optus customers can manage their services, chat with an Optus expert, and shop in My Optus app 24/7.

“Customers wishing to sign up to a new Optus mobile or mobile data plan can do so at Harvey Norman Griffith.

“Customers can also visit us in store at Optus Wagga Wagga.”

Gladys at lunch

Former NSW premier and Optus managing director Gladys Berejiklian at a Griffith Business Chamber lunch in 2022. Photo: Facebook.

Regular customer and Yenda-based entrepreneur Robyn Turner said she was devastated.

“The store provided an excellent level of service. The staff were fabulous, no question was too stupid,” she said.

“It’s a big loss to the town and yet another empty shop in our main street.

“The reason I went with Optus is so I didn’t have to wait on the phone for five hours. They say people will have to use the app, but some older customers have never used an app before.”

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The company declined to provide a reason for the decision to close the store.

Optus claims its network covers more than 98.5 per cent of the Australia population. It’s operating revenue for the last financial year was just over $8 billion.

Former NSW Premier Gladys Berejiklian is a managing director at the company. She visited Griffith in 2022 and attended a lunch with the local business chamber.

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